Insurance companies continue to face intense pressure to improve performance, increase profitability, deliver superior customer service, and increase shareholder returns. Adeptia helps Insurance carriers automate process-intensive solutions such as new business, customer service and claims processing; integration-intensive solutions such as agency-carrier interface, rolling book of business as well as decision-intensive solutions such as ratings and underwriting.

Adeptia provides a single, seamless platform for modeling, executing and managing insurance business processes and provides a way to Insurance carriers to represent all of their rules and policies to make them more manageable and accessible across the enterprise.

Benefits:

• Efficiencies gained through workflow automation
• Policy validation that results in fewer errors
• Branch office integration that improves operations
• Expansion or Transition to new products which means new business
• Speed-to-market with rapid deployment of policy integration
• Leverage Insurance industry standards such as ACORD to automate information exchange
• BPM Benefits for Insurance Companies

Related Business Processes:

• Underwriting automation
• New Business enrollment, endorsements, cancellations
• Claims Management
• Agency Carrier Interface
• Rolling Book of Business
• Compliance reporting
• Process Integration with Third Party Administrators (TPAs)

In order to succeed in the global marketplace, manufacturer’s primary objective is to fulfill customer demands through the most efficient use of resources, inventory and labor. Organizations must improve the efficiency of their supply chain by identifying specific processes to be optimized. To accelerate an organization’s initiatives in optimizing supply chain operations, Adeptia BPM offers comprehensive capabilities to quickly deploy industry-specific models to identify operational bottlenecks and areas of improvement.

Benefits:

• Leverage supply chain standards to forecast capacity management, cost-effective procurement and inventory.
• Process Simulation helps identify the changes required to improve supply chain efficiency
• Process Model can be used for solution development, requirements analysis and documentation
• Configures and defines the complete scope of supply chains so they can be analyzed from start to finish

Related Business Processes:

• Order fulfillment
• Production scheduling
• Procurement
• Shipping

Today’s healthcare leaders are dealing with costs related to providing quality care, integrating information technology and managing capacity.

• The costs of providing quality care
• The regulatory environment (e.g., HIPAA, HL7)
• Ensuring patient safety and privacy
• Managing capacity and effective use of resources
• Digitizing patient’s medical records and seamless sharing of this information with healthcare providers through information technology

   

  Benefits:

   

  • Allows healthcare providers to quickly capture best practices in member and provider services or in claims management.
  • Increase revenue growth and channel loyalty with streamlined customer acquisition and enrollment processes
  • Improvement in time required in enrollment process
  • Improve quality and speed of service while reducing cost of service
  • Mitigating and controlling risk, fraud, and compliance concern across an enterprise
  • Reduce expense ratios and improve customer satisfaction by improving the efficiency of front- and back-office work processing
  • HIPAA EDI templates and a HIPAA-compliant healthcare data models

   

Related Business Processes:

• New Customer acquisition
• Enrollment
• Claims processing
• Claims reconciliation
• Customer Service requests

In the current economic environment of decreasing tax revenue and budgetary cuts, more and more government agencies are realizing the value of process centric service oriented solutions to transform, modernize, and achieve alignment between agency objectives and executions.

Adeptia BPM and its vertical and industry solutions are ideally suited to support incremental and strategic changes in government agencies. It enables local, state, and federal government agencies to automate a wide range of processes and to continually evolve and adapt to shifting legislation and compliance needs.

Benefits:

• Procurement: Automate timely fulfillment of purchase requests.
• Contract fulfillment: Automating routing, approval and renewal of contracts through workflows.
• Human Resources Services: Pre-built workflows allow quick deployment and automation of processes related to new hire on-boarding, benefits enrollment, and employee time-off requests etc.
• Case Management: Adeptia’s Case Management solution routes work to the appropriate parties, issues reminders, and supports collaboration. With all data and artifacts stored centrally, status reports are available in one click, and employee performance can be tracked by the managers.

Related Business Processes:

• Automation of repetitive, manual processes
• New Hire On-boarding
• Procurement processes
• Case management
• Benefits enrollment
• Records management

Manufacturers continue to face the challenge of cutting costs while fueling innovation and bringing continuously improved products to market faster.

Adeptia BPM can help manufacturers meet this challenge by allowing them to optimize end-to-end processes while cutting costs, encouraging ongoing innovation, and improving time to market.

Benefits:

• Improve product lifecycle and time to market by capturing and executing key product and process improvements
• Use business rules to help optimize procurement and sourcing
• Monitor process execution to identify additional areas for process improvement
• Simulation for what-if scenario planning and risk management
• Get more productivity from existing capacity
• Connect to back-end ERP or SaaS based ERP systems.

Related Business Processes:

• New Customer acquisition
• Partner integration
• Product development
• Supply chain management

Successful financial services institutions need to adapt to new changes that will drive value today. World-class financial services institutions need systematic approaches to generate value by adopting initiatives like new products, diverse channels, and novel ways of attracting new and retaining existing customers.

Benefits:

• Automate Common Workflows: Business models related to "accept/reject/refer" decision-making procedures
• Case Management: Keep track of the current state of the new business processes. It also provides for robust exception-handling processes that dramatically reduce the costs associated with exception processing.

Related Business Processes:

• Order to Cash
• Accounts Receivables
• Accounts Payables
• Purchase Requisition

HR departments commonly field employee requests for a number of processes. Moving HR forms and their routing processes to an easy to use online system provides many benefits to both the HR department as well as the employees. Adeptia BPM accomplishes this and helps deliver superior support to your employees by providing a centralized portal for submitting, approving and tracking HR requests.

Benefits:

• Pre-built workflows allow quick deployment and automation of HR processes
• Track workflows and check on status of concurrent processes
• Monitor task performance and work loads
• Generate reports

Related Business Processes:

• New Hire On Boarding
• Expense Approval
• Leave Approval
• Benefits enrollment
• Performance Reviews
• Training

In today's economy when acquiring new customers has become more difficult, it is critically important to increase revenue potential from existing customers. Providing better customer service is essential in maintaining a long-term, profitable relationship with current customers. Timely response to customer requests is one of the most important factors in customer retention.

Benefits:

• Customer Support: Adeptia BPM routes work to the appropriate parties, issues reminders, and supports collaboration. With all data and artifacts stored centrally, status reports are available in one click, and customer support service can be tracked by the managers.
• 360 View of the Customer: Adeptia BPM supports connectivity to back-end or SaaS based CRM applications for real-time access to all customer related data which is essential for a detailed and complete view of a customer.

Related Business Processes:

• New Customer On Boarding
• Support Escalation Process
• Contract Reviews
• Proposal Approvals